About This Role
This role oversees all delivery operations, focusing on procedures, customer service, training, and product care to ensure best-in-class service. The Transportation Manager leads a team of supervisors and dispatchers, ensuring drivers perform duties safely and according to policies.
Responsibilities
- Manage all facets of the 24-hour/6-day per week transportation operation, including route coverage, assignments, driver call-outs, and re-routes
- Ensure compliance with all company policies and procedures, including delivery scanning, returns compliance, OS&D reporting, route adherence, and communication
- Ensure compliance with all FMCSA & DOT regulations
- Confirm and report all drivers are logged into eLog software (Samsara) daily, and subsequently log out; confirm all check-in procedures are followed, logged, and reported
- Support the execution of and compliance with the Company Safety & Training plan for drivers
- Maintain company fleet list to minimize vehicle downtime and need for rental equipment and ensure adequate route coverage daily
- Oversee Supervisors to ensure that on-road observations are complete, covering safety and delivery procedure compliance and efficiency, along with proper product & customer care
- Facilitate the training program to ensure training of all new drivers and work with existing drivers to maintain high-quality operations
- Monitor and review scanning compliance; work with drivers to address concerns or issues and hold accountable to 98% scanning threshold; report accordingly
- Work with Routing and Sales to identify efficiency within the operation
- Facilitate positive communication with customers on-road
- Troubleshoot and solve on-road challenges for drivers and customers through creative solutions and a positive attitude
- Manage all accident investigations, reviews, and re-training as needed
- Ensure timely reporting of all accidents and/or injuries
- Work with Transportation & Warehouse management to ensure all end-of-day/driver wrap-up procedures are followed and documentation complete (e.g., driver check-in, returns processing, facility lock-up)
Requirements
- Reports to: Transportation Director
- Supervises: Supervisors, Dispatchers, Logistics Coordinator
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Important Details
- Schedule: Flexible, including on-call as needed to support a 6-day operation
