About This Role
Taking full ownership of the delivery process, including operational improvements, dispatch, employee management, fleet management, and equipment oversight, is the core of this full-time leadership role. The manager will create and dispatch routes, monitor deliveries, and coordinate maintenance and repairs, while managing multiple routes and priorities and responding to delays and urgent requests.
Responsibilities
- Take full ownership of delivery operations, overseeing dispatch, transportation staff, fleet management, and equipment
- Supervise drivers and transportation personnel, including assignments, performance, coaching, and accountability; coordinate company-owned vehicles and carriers
- Create, schedule, and dispatch routes; monitor drivers and deliveries through GPS, fleet management, and routing systems; communicate schedules, issues, and ETAs to drivers, customers, vendors, and internal teams
- Resolve delays, route changes, equipment issues, urgent requests, and operational disruptions; improve processes to reduce preventable issues and after-hours emergencies
- Maintain DOT regulatory compliance, company safety procedures, and applicable transportation requirements
- Oversee facility and equipment operations; coordinate fleet maintenance, repairs, preventive maintenance, required inspections, and outside vendors to minimize downtime
- Support transportation and field operations, resolve delivery and service issues, maintain accurate records in spreadsheets and transportation systems, and respond to urgent after-hours operational needs when necessary
Requirements
- High school diploma or GED required
- 2-5+ years of transportation, dispatch, logistics, trucking, delivery, or related operational experience
- Previous management or supervisory experience required
- Direct management of drivers or transportation employees strongly preferred
- Ability to coordinate multiple drivers, routes, deliveries, and priorities simultaneously
- Strong understanding of DOT regulations, transportation compliance, and applicable safety requirements
- Strong leadership, communication, organization, and process-improvement skills
- Calm and decisive judgment in time-sensitive situations
- Proficiency with Microsoft Excel and experience with GPS fleet tracking, transportation management software, digital routing, or dispatch systems
Nice to have:
- Associate degree in logistics, business, supply chain, or a related field
- Experience with third-party carriers, high-volume dispatch, fleet maintenance, and vendor management
Benefits
- Bonus opportunity
- Full-time leadership opportunity with ownership of the delivery process
