About This Role
This managerial role oversees non-emergency medical transportation services, leading a team of drivers to ensure high-quality care and adherence to company, state, and regulatory guidelines. The manager is responsible for strategic planning, marketing, and administrative decision-making at the Transportation Center, as well as developing routes and maintaining fleet safety.
Responsibilities
- Hire and supervise Drivers, providing job-related training in accordance with standard operating procedures; provide feedback, coaching, and ongoing performance management
- Develop efficient, scheduled routes and oversee safe transport of all members in a timely manner
- Serve as a back-up Driver for member transport as needed
- Facilitate exchange of recommendations and insight among Drivers to ensure best practices for accommodating unique needs of members during the transport process
- Manage fleet; ensure Drivers conduct daily vehicle inspections, follow prescribed maintenance and fueling schedule, confirm wheelchair lifts and tie down equipment are operating properly, and maintain cleanliness of their vehicles
- Respond to and resolve reports of mechanical or safety concerns, repairs or service needs
- Maintain vehicle information, including route, mileage, fuel and service records
- Secure company property, including vehicles, phones and fuel cards
- Assist with licensing and registration of vehicles as needed
- Communicate in a positive, courteous and professional manner with members and their families, co-workers, referral agencies, and the community at large
- Maintain current and working knowledge of state, federal, and regulatory laws and guidelines related to passenger transport
- Comply with company policies and procedures, safety and regulatory laws and standards, and effectively manage accident investigations and related reporting
- Ensure proper submission of Medicaid billing claims for transportation trips, if applicable
- Assist Center Director and home office transportation team in identifying and implementing operational efficiencies to enhance the member experience
- Other duties and responsibilities as changed or assigned at any time
Requirements
- High school degree or equivalent required; Bachelor’s Degree preferred
- At least 21 years of age, with a minimum of two-years’ experience directly supervising employees in a transportation environment
- Valid driver’s license and state/vehicle-specific driver credentials
- Working knowledge of Microsoft Office (Outlook, Word and Excel) and GPS/routing software
- Strong communication and interpersonal skills; able to train, mentor and supervise others
- Able to multi-task and manage competing priorities
