About This Role
Managing store delivery transportation and home delivery for furniture and bedding from one of Macy's store delivery centers (SDC) is the core of this role. It involves collaborating with SDC operations and carriers to optimize outbound deliveries for speed, cost, and service. The role emphasizes transportation execution, carrier accountability, and business results, and will suit someone who can add to a strong and positive work culture.
Responsibilities
- Lead store delivery transportation for one of Macy’s store delivery centers and any associated delivery hubs in the service area
- Plan and optimize daily and seasonal routing plans in partnership with Transportation Optimization
- Integrate inbound and outbound transportation moves to optimize efficiency inclusive of backhaul
- Communicate transportation plans and policies to store operations and handle all questions and concerns
- Maintain best-in-class partnerships with our dedicated and third-party carriers
- Collaborate with operations to align operating models and deliver the best possible service to our stores and customers
- Leverage data and analytics to identify opportunities for cost and performance improvement
- Ensure all site equipment is properly maintained and communicate equipment replacement needs
- Manage the performance of dedicated and third-party delivery providers through key performance indicators
- Partner with finance on monthly budget planning and key financial metrics
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
- Focus on and promote effective team member development
Requirements
- Bachelor’s degree or equivalent work experience in a related field
- 3-5 years’ experience in Supply Chain, Operations, or Transportation
- Ability to lead store delivery transportation operations and delivery hub operations effectively, ensuring smooth functioning and optimal performance
- Skill in planning and optimizing daily and seasonal routing plans in collaboration with Transportation Optimization to maximize efficiency
- Excellent communication skills to effectively communicate transportation plans and policies to store operations and address any questions or concerns
- Proficiency in collaborating with operations to align operating models and deliver the best possible service to stores and customers
- Strong analytical skills to leverage data and analytics to identify opportunities for cost reduction and performance improvement
- Ability to manage the performance of dedicated and third-party delivery providers through key performance indicators, ensuring adherence to standards