About This Role
This managerial position oversees the daily operations of the Transportation Department, ensuring efficiency, compliance, and high service standards. The role involves supervising a team of VIP Drivers, managing schedules, maintaining inventory, coordinating purchasing, keeping accurate records, and dispatching vehicles. It suits a leader committed to delivering a five-star experience to guests and team members in compliance with company standards and policies.
Responsibilities
- Provide outstanding customer service to guests and all other employees by exceeding the mission statement
- Lead by example and carry out the Five Star Experience to Guests and all Team Members by embodying the Mission Statement and Service Promise while adhering to department service standards
- Oversee the daily operations of the Transportation Department, ensuring efficiency, compliance, and high service standards
- Supervise VIP Drivers by managing scheduling, daily activities, coaching, performance evaluations, and disciplinary actions
- Manage departmental administrative functions including inventory, payroll, timekeeping, purchasing, billing, vehicle registration, and fleet recordkeeping
- Continuously improve department performance through coaching, recognition, and development of Team Members
- Develop, maintain, and enforce departmental procedures and operational standards
- Track grant budgets, expenditures, timelines, and documentation to ensure compliance and support audit preparation
- Ensure all company and Tribal-owned vehicles are properly maintained, inspected, clean, safe, and presentation-ready at all times
- Respond professionally to Guest transportation inquiries and assist with dispatch operations as needed
- Ensure passengers are transported safely and efficiently using knowledge of local routes, GPS, and mapping applications
- Maintain clear communication with Valet Dispatch and seek guidance for unusual situations when necessary
- Ensure that the inside and outside of the vehicle is clean and ready for use prior to starting and at the conclusion of each trip
- Conduct and verify all required pre- and post-trip vehicle inspections in accordance with U.S. Department of Transportation regulations
- Maintain thorough knowledge of casino property information, promotions, events, and gaming/non-gaming offerings to assist Guests effectively
- Represent the Tribal organization professionally and positively when interacting with Guests, vendors, and Team Members
- Attend all required safety meetings and training sessions as a condition of employment
- Demonstrate sound judgment and the ability to make fair, honest, and timely decisions
- Ensure vehicle inspections are completed prior to and after each shift to ensure that the vehicle is safe and in working order
