About This Role
The Transportation Manager leads daily transportation operations for a PACE (Program of All-Inclusive Care for the Elderly) program, ensuring safe, timely, and efficient transport for participants. This role involves operational leadership, overseeing personnel and fleet, maintaining regulatory compliance, and collaborating with clinical and operational teams to deliver exceptional service. It suits an experienced leader with a strong operational mindset who can balance participant satisfaction, employee engagement, and transportation efficiency.
Responsibilities
- Recruit, onboard, train, coach, and develop transportation staff
- Conduct employee performance evaluations annually or as needed
- Address employee performance concerns and administer disciplinary action using appropriate documentation
- Coach, mentor, and develop Supervisors, Dispatchers, Planners, and Drivers to build a high-performing transportation team
- Foster a culture of accountability, safety, exceptional customer service, and continuous improvement
- Collaborate daily with Dispatchers, Planners, and Transportation Coordinators to ensure participant transportation needs are met efficiently
- Support daily scheduling, route optimization, and operational coordination while proactively addressing staffing gaps and service disruptions
- Monitor daily transportation operations and adjust staffing and schedules to maintain service excellence
- Participate in required PACE meetings, including Interdisciplinary Team (IDT) meetings, family meetings, quality improvement meetings, staff meetings, and training sessions
- Build and maintain positive working relationships with participants, caregivers, healthcare partners, and PACE leadership
- Address participant transportation concerns and grievances promptly and professionally
- Conduct service recovery calls and implement corrective actions when necessary
- Manage and oversee daily operations of ADA-accessible vehicles, wheelchair vans, ambulatory vehicles, and other fleet assets
- Maintain accurate fleet records, including preventive maintenance schedules, fuel usage, mileage, inspections, and vehicle documentation
- Ensure all transportation staff remain current on America West Transportation policies, procedures, safety standards, and client-specific requirements
- Monitor fleet utilization and identify opportunities to improve operational efficiency and reduce downtime
- Ensure compliance with company policies, federal, state, and local transportation regulations, and client contractual requirements
- Conduct quarterly safety meetings and driver training sessions
- Prepare, review, and submit required operational reports while ensuring data accuracy
- Oversee accurate and timely data entry into the company’s transportation management software, ensuring participant demographics, addresses, contact information, trip notes, and operational records remain current and accurate