Coordinating daily school transportation operations is the core of this fast-paced position, which involves assigning drivers and buses, monitoring routes, and responding to unexpected situations to ensure students arrive safely and on time. This role suits a reliable, organized, and customer-focused individual with experience in school transportation, dispatch, logistics, fleet management, or customer service, who thrives in a hands-on environment where every day presents new challenges.
Responsibilities
Coordinate and dispatch school bus drivers and vehicles for daily routes, special education transportation, field trips, excursions, and other assignments
Ensure all scheduled routes have the appropriate bus and driver assigned
Check drivers in and monitor transportation operations during morning and afternoon runs
Maintain continuous communication with drivers using two-way radio and dispatch systems
Monitor routes and respond quickly to delays, route changes, equipment issues, road hazards, accidents, emergencies, and other transportation concerns
Notify schools, customers, parents, and other appropriate personnel regarding late buses, schedule changes, emergencies, or other service issues
Provide drivers with route sheets, maps, directions, and other information needed to successfully complete their assignments
Assign substitute/spare drivers when regular drivers are absent
Assign drivers to special trips and other transportation needs
Assign replacement buses when vehicles are out of service
Balance driver assignments fairly while minimizing unnecessary overtime
Develop and maintain schedules for routes, workload, special trips, driver training, and other transportation activities
Review routes and provide guidance to substitute and newly assigned drivers
Resolve daily transportation challenges involving driver absences, vehicle availability, scheduling conflicts, route changes, delays, and other operational issues
Stay calm and professional when handling time-sensitive or unexpected situations
Work closely with schools, drivers, parents, customers, operations staff, and management to resolve transportation concerns
Provide clear and timely communication when schedules or transportation plans change
Evaluate incidents, complaints, and accidents and assist with determining appropriate solutions or recommendations
Work closely with the maintenance team to schedule vehicle repairs with minimal disruption to transportation service
Communicate safety concerns and ensure they are addressed in a timely manner
Help monitor vehicle availability and coordinate buses that are out of service
Support safe and compliant transportation operations
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Maintain accurate driver records and assist with required annual driver paperwork
Compile and maintain transportation data, including incident reports, inspections, student counts, passenger misconduct, mileage, and other operational information
Assist with reports and documentation required for internal operations and applicable state and federal requirements
Assist with interviewing candidates, timesheets, department administration, and other duties as needed
Train and assist staff in the use of dispatching systems, policies, and procedures
Participate in meetings, training sessions, orientations, and other department activities
Assist with driver orientations and required training or certification activities
Make recommendations regarding transportation procedures, staffing, scheduling, and operational improvements
Provide backup support by driving a school bus or other district vehicles when needed and assigned
Perform other related duties as assigned
Requirements
Dependable and punctual
Calm under pressure
Highly organized and detail-oriented
Excellent communicator
Comfortable making decisions in a fast-paced environment
Customer-service oriented
Able to multitask and prioritize competing demands
Comfortable working independently and as part of a team
Committed to safety
Important Details
Schedule: daily transportation operations
About the Company
We are seeking a Dispatcher to join our transportation team.