About This Role
This role involves arranging transportation for guests, ensuring their appointments are accommodated, and safely transporting those with mobility challenges to their destinations on time. The coordinator is also responsible for overseeing facility drivers and may act as a driver themselves.
Responsibilities
- Take inbound calls, emails, and other communications from service providers to schedule guest appointments, obtaining details regarding requirements (e.g., documentation)
- Develop and maintain a guest appointment calendar
- Assign facility driver(s) daily transportation assignments
- Communicate guest appointments and requirements to relevant facility departments
- Orient facility drivers to the Fleet Safety Program
- Train and complete position-specific competencies with facility drivers
- Plan, supervise, and direct the activities of facility drivers
- Act as a facility driver, carrying out various functions including:
- Drive guests to their destinations on time, including clients with oxygen tanks, intravenous pumps, drips, and special equipment
- Assist guests as they get into and out of the vehicle
- Report back to the supervisor when guests have been dropped off at their destination
- Report traffic delays en route back to supervisor
- Report any incidents or accidents to the supervisor
- Operate wheelchair lifts as needed
- Adhere to company policies and protocol
- Assure that established infection control and standard precaution practices are maintained at all times
- Follow established safety precautions when performing tasks and using equipment and supplies
- Maintain the comfort, privacy, and dignity of residents and interact with them in a manner that displays warmth, respect, and promotes a caring environment
- Communicate and interact effectively and tactfully with residents, visitors, families, peers, and supervisors
- Report all hazardous conditions, damaged equipment, accidents/incidents, and supply issues to the supervisor
- Ensure each guest receives person-centered care
- Answer and respond to call lights promptly and courteously when working in resident care areas
- Report all resident concerns to the appropriate department head
- Attend and participate in departmental meetings and in-services as directed
- Recognize your role as part of the Quality Assurance and Performance Improvement (QAPI) efforts of your organization
Requirements
- Ability to perform essential functions with or without reasonable accommodations
- Ability to lift and move items (and patients) weighing at least 50 pounds
