Transportation Coordinator

About This Role

This role serves as a liaison between the Children's Crisis Treatment Center (CCTC) and its assigned transportation company, leading a team of aides on vans for the Therapeutic Nursery (TN). The TN serves children aged 2.5 to 5 who are experiencing crisis and behavioral health issues. The coordinator ensures safe and orderly transportation for these children, addressing their needs with a trauma-informed approach.

Responsibilities

• Complete and submit transportation standing orders for children and families in the TN, complying with MATP guidelines
• Serve as a liaison between CCTC and the assigned transportation company for the TN
• Supervise and support van aides (Therapeutic Transportation Aides - TTAs) to ensure safe and orderly rides
• Meet weekly with TTAs to review assigned and discharged children, and discuss strengths, concerns, or issues related to their duties
• Assist children with seating, assistive devices, safety, and behavioral concerns using a trauma-informed framework
• Provide safe and orderly door-to-door transportation to the TN program, assisting children on and off the vehicle daily
• Support the completion of pre- and post-shift vehicle inspections to ensure a safe journey
• Verify that all children transported to and from the program are accounted for from drop-off to program rooms in the morning and afternoon
• Obtain the manifest from the van company and ensure every child on the van has been signed in by a parent/caretaker
• Ensure the correct number of children listed on the manifest are received on the van
• Note and correct any child who signed onto the van but then got off on the manifest, signed/initialed by both the Transportation Coordinator or CCTC receiving staff member and the Van driver/driver’s aide
• Sign off on the van manifest only once the headcount of children received has been completed, the manifest has been completely verified and corrected, and transportation services staff have completed a full van sweep (observed by CCTC staff before the van leaves)
• Ensure a copy of the morning manifest is provided to CCTC by the van companies daily
• Perform another headcount/attendance verification once children are brought to the program rooms
• Ensure care coordinators contact parents/caretakers by 9:30 am for any cancelled or no-show children, for therapeutic engagement and support
• Document all communications in each child’s ECR
• Verify that all children dropped off by a parent/caretaker are scheduled to ride home on the appropriate van if a parent/caretaker is not picking them up, by 1 pm each day
• Document all communications regarding transportation plan changes in each child’s ECR
• Ensure the final manifest for sending children home is correct
• Sign the van service manifest only once it has been verified that children are on their designated van
• Ensure a copy of the afternoon manifest is provided to CCTC by the van company the following morning
• Ensure staff in each program room conduct a room sweep at the end of the day to make sure no children are left behind
• Complete any incident reports and documentation related to the transportation of children to and from the TN
• Participate in internal and external trainings and meetings, ensuring completion of CCTC mandatory trainings/meetings

Requirements

• Bachelor’s degree
• At least 2 years of verified paid work experience with children
• Ability to work effectively with diverse cultures, including those CCTC serves, staff, other provider agencies, payers, and regulatory agencies
• Good communication, organizational, and interpersonal skills
• Proficient in handling office equipment

Important Details

• Team: Lead for the team of aides on the vans for the Therapeutic Nursery

About the Company

Children’s Crisis Treatment Center (CCTC) is dedicated to addressing the impact of childhood traumatic events and other challenges.