About This Role
This role serves as a liaison between the Children's Crisis Treatment Center (CCTC) and its assigned transportation company, leading a team of aides on vans for the Therapeutic Nursery (TN). The TN serves children aged 2.5 to 5 who are experiencing crisis and behavioral health issues. The coordinator ensures safe and orderly transportation for these children, addressing their needs with a trauma-informed approach.
Responsibilities
- Complete and submit transportation standing orders for children and families in the TN, complying with MATP guidelines
- Serve as a liaison between CCTC and the assigned transportation company for the TN
- Supervise and support van aides (Therapeutic Transportation Aides - TTAs) to ensure safe and orderly rides
- Meet weekly with TTAs to review assigned and discharged children, and discuss strengths, concerns, or issues related to their duties
- Assist children with seating, assistive devices, safety, and behavioral concerns using a trauma-informed framework
- Provide safe and orderly door-to-door transportation to the TN program, assisting children on and off the vehicle daily
- Support the completion of pre- and post-shift vehicle inspections to ensure a safe journey
- Verify that all children transported to and from the program are accounted for from drop-off to program rooms in the morning and afternoon
- Obtain the manifest from the van company and ensure every child on the van has been signed in by a parent/caretaker
- Ensure the correct number of children listed on the manifest are received on the van
- Note and correct any child who signed onto the van but then got off on the manifest, signed/initialed by both the Transportation Coordinator or CCTC receiving staff member and the Van driver/driver’s aide
- Sign off on the van manifest only once the headcount of children received has been completed, the manifest has been completely verified and corrected, and transportation services staff have completed a full van sweep (observed by CCTC staff before the van leaves)
- Ensure a copy of the morning manifest is provided to CCTC by the van companies daily
- Perform another headcount/attendance verification once children are brought to the program rooms
- Ensure care coordinators contact parents/caretakers by 9:30 am for any cancelled or no-show children, for therapeutic engagement and support
- Document all communications in each child’s ECR
- Verify that all children dropped off by a parent/caretaker are scheduled to ride home on the appropriate van if a parent/caretaker is not picking them up, by 1 pm each day
- Document all communications regarding transportation plan changes in each child’s ECR
- Ensure the final manifest for sending children home is correct
