About This Role
This role coordinates daily transportation for individuals receiving Day Services and Home and Community-Based Services (HCBS) waiver transportation. The coordinator maintains routes and records, supports compliance and billing, and acts as the main contact for drivers, staff, participants, and families. This non-supervisory position provides administrative and operational support to ensure safe, efficient, person-centered, and compliant transportation services.
Responsibilities
- Coordinate daily transportation schedules for Day Services and HCBS waiver transportation
- Maintain recurring transportation schedules and update routes as needed
- Communicate schedule changes to drivers, participants, families, and program staff
- Coordinate vehicle assignments based on participant needs and vehicle availability
- Notify the Day Services Manager of service disruptions or operational concerns
- Verify transportation authorizations prior to scheduling services
- Maintain participant transportation records
- Review driver trip documentation for completeness and accuracy
- Prepare documentation to support billing
- Maintain driver credential files, vehicle registrations, insurance, inspections, and maintenance records
- Schedule preventive maintenance and repairs
- Maintain maintenance logs and mileage records
- Track fuel usage and vehicle service schedules
- Report vehicle concerns to the Day Services Manager
- Serve as the primary contact for transportation-related questions
- Respond to participant and family inquiries
- Coordinate communication between transportation staff and Day Services staff
- Assist in resolving scheduling concerns while escalating operational issues to the Day Services Manager
- Ensure transportation documentation complies with agency policies and Indiana HCBS waiver requirements
- Assist with transportation audits and quality assurance activities
- Report incidents, accidents, and concerns according to agency procedures
- Support implementation of transportation policies and standard operating procedures
- Maintain confidentiality in accordance with HIPAA and agency policies
Requirements
- High school diploma or GED required; associate degree preferred
- Minimum of two years of experience in transportation coordination, scheduling, healthcare administration, human services, or a related field
- Proficiency with Microsoft Office and electronic scheduling or record management systems
- Ability to manage multiple priorities in a fast-paced environment
- Valid driver
-s license with an acceptable driving record
