Transportation Coordinator

About This Role

This role involves organizing customer transfers by various modes of transport, managing reservation changes, and ensuring a positive customer experience during arrivals and departures. It suits a professional who can maintain strong relationships with service providers and has a complete knowledge of Club Med standards.

Responsibilities

• Organize pre-booked customer transport (transfer, train, plane) in accordance with booking specificities, after checking identity
• Manage customer requests for reservation changes and new reservation requests
• Contribute to the implementation of information related to customer departures (billboard, television, individual letters)
• Assist GMs professionally on arrival and departure to ensure effective delivery and a positive customer experience
• Be present at airports and stations to ensure quality reception
• Maintain a relationship of trust with external service providers associated with this activity
• Acquire complete knowledge of Club Med standards, products, and services to maintain a high level of satisfaction
• Provide suggestions to your manager to improve daily operations
• Be involved in the realization of additional sales revenue, particularly transfer sales
• Know and apply the company's internal payment and invoicing policy
• Work with all village departments to meet customer or internal needs
• Contribute to the management of daily customer requests and complaints, and redirect to Member Relations (countries) if necessary
• Assist the front desk team in daily operations by following internal procedures
• Know the contracts and commitments of service providers (taxis, buses, baggage handlers) to ensure effective organization in accordance with Club Med standards
• Know and apply Health & Safety standards and all emergency and evacuation procedures, and inform customers accordingly
• Comply with the legal framework
• Limit electricity and water consumption
• Comply with the resort
• Maintain and ensure the cleanliness and accessibility of waste disposal areas

Important Details

• Key Performance Indicators (KPIs) - Client: Customer satisfaction; Efficiency of processing specific complaints/requests
• Key Performance Indicators (KPIs) - Business: Development of local sales; Cash management/invoicing and collection
• Key Performance Indicators (KPIs) - People: Knowledge/skills sharing