About This Role
Coordinating transportation and logistics functions is the core of this role, which involves general clerical activities and assisting with backhauls. The coordinator will support the overall transportation and logistics operations of the company.
Responsibilities
- Answer all incoming calls to resolve driver, sales representative, and customer issues as needed
- Communicate with drivers any updates to their routes
- Utilize software (MS Excel, Omnitracs, Tandem, Kronos, etc.) to create, update, and communicate various reports and files for proper transportation functioning, including attendance, DVIRs, backhaul spreadsheets, delivery window dispatch, driver key log, trailer temp log, transportation route update, network update, and other transportation metrics
- Assist in the damages and shorts process by notifying vendors and drivers to find a resolution
- Complete associated paperwork involved in damages and shorts
- Communicate key information to the proper recipient to support backhaul and transportation operations (including, but not limited to, the arrival of backhauls, daily dispatch information, backhaul scheduling/rescheduling, service updates to Omnitracs, abnormalities/delivery issues, etc.)
- Support in logistics operations by assisting in scheduling all pick up appointments for backhaul orders and vendors for the division
- Complete related paperwork and communicate backhaul and logistic information when necessary
- Perform other duties as assigned by manager
Requirements
- Minimum two years of experience in a warehouse administrative or clerical position
- Effective communication both verbally and in writing
- Excellent telephone and customer service ability
- Strong math, analytical, and organizational skills with high attention to detail
- Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook
- Problem-solving and critical thinking abilities to solve problems of limited scope
- Strong teamwork skills with the ability to support others in the department and division
- High school diploma or GED/equivalent required
Nice to have:
- Prior logistics, transportation, and/or warehouse experience
- Knowledge of DOT Hours of Service Regulations
- Knowledge of our geographic delivery area
- Experience with Omnitracs, Tandem, Kronos, XATA, Manhattan, Power Dock, Airclic
Important Details
- Schedule: Monday – Friday, 7:00am – 3:30pm
- Work environment: desk in a US Foods office-based environment, may occasionally require work in normal warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees
