This role functions as a technology implementation coach, providing health center clinicians and leaders with strategies and tools to strengthen and improve operational excellence and health outcomes. The position provides comprehensive technical assistance to optimize clinical practice through leveraging EHR functionality and data to improve quality performance and patient outcomes. It works to define and redesign clinical and operational workflows, partnering directly with clinical end users to help map workflows, identify barriers to performance, and connect data to real-world behavior. The consultant applies a strong understanding of primary care operations to assess performance drivers and identify gaps related to workflow issues, documentation, and/or data/reporting challenges.
Responsibilities
Support health centers to utilize HIT solutions to meet transformation goals (e.g., registry utilization, quality measure reporting, risk stratification, and population management, leveraging AI) and apply change management and structured quality improvement principles to optimize clinical workflows, documentation practices, and quality measure reporting
Organize, analyze, and present EHR or performance data (audit and feedback support and support leadership engagement around real-time, actionable data use to achieve outcomes aligned with the Quintuple Aim and value-based care models, including measure alignment, prioritization, and SMART goal setting
Collaborate with clinicians and leadership to assess current-state workflows, identify pain points, and align workflows with new technology capabilities and foster collaboration between HCOs and HIT vendors to identify and inform needed improvements
Support deployment of digital health tools, including remote patient monitoring and patient facing technologies (e.g., patient portals) to improve care access and outcomes and care delivery integration
Manage multiple projects related to clinical improvement simultaneously while actively participating in OCHIN cross-departmental work (e.g. workstreams)
Other duties as assigned
Requirements
Master’s degree in healthcare or a related field strongly preferred, with a minimum of three (3) years of experience supporting healthcare teams in similar or relevant role strongly preferred
Four to five (4–5) years of experience is a plus
Excellent written and verbal communication skills, with the ability to act as a coach and consultant across diverse environments and effectively engage clinicians, leadership, and staff to convey complex information and drive change and improvement
Familiarity with improvement methodologies (e.g. Model for Improvement) and using data to drive improvement
Experience working with clinical quality metrics (e.g., UDS, HEDIS, NCQA, NQF) preferred
Knowledge of change management and human-centered design
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Familiarity with advanced primary care concepts, chronic disease management, and FQHC/safety net clinics preferred
Experience working with electronic health records and workflow visualization tools
Epic experience preferred (e.g. telehealth and remote patient monitoring implementation)
Demonstrated ability to organize, analyze, and present performance data (including trend reporting and benchmarking) to support population health management and improvement efforts
Strong facilitation skills, including the ability to design and lead effective meetings (virtual and in person), create structured agendas, and adapt in real time and work collaboratively in team environments to maintain effective relationships with a broad range of partners
Strong experience in a telecommuter role, including use of electronic documentation and file management (OneNote, SharePoint), remote communication technologies (e.g., Teams, Zoom), and task management (Smartsheet)
Experience using JIRA is a plus
Ability to travel to urban and rural locations up to 25-50%
Reading, speaking, writing, and understanding English
Benefits
Comprehensive range of benefits
Important Details
Travel: required, may be by air, vehicle, or train
Application Process
Complete a 50–60-minute competency assessment prior to the team interview
Work Authorization
Candidates must be legally authorized to work in the United States on a permanent basis at the time of application
This position is not eligible for employment visa sponsorship now or in the future
About the Company
OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities. Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states.
OCHIN is a nonprofit leader in equitable health care innovation and a trusted partner to a growing national provider network.
