Training Manager

About This Role

This Training Manager role is based in Mumbai and involves significant travel. The manager will provide expertise to assist sales teams and leaders in developing new courses and presentations for field trainings. They will collaborate with various teams to understand training needs and build appropriate materials, supporting onboarding and ongoing education for sales leaders.

Responsibilities

• Apply creative design practices to instructional design to develop the best materials, cadence, and format for onboarding and ongoing trainings
• Develop instructor guides, field trainings, and presentations
• Select, modify, and integrate existing and new training materials that utilize multimedia and new technologies to develop complete training programs
• Develop trainings for Market Sales teams to present to the sales field
• Work in collaboration to ensure affiliates have onboarding and learning activities regularly
• Capture feedback from Sales teams and affiliates regarding their needs and ensure valuable content is provided on an ongoing basis
• Work directly with sales and program teams under the supervision of the Commercial Head to understand individual team training needs
• Ensure content is up to date, localized for markets and languages, digital first, interactive, shareable, and easy to use for both the sales team and affiliates
• Manage and train part-time product presenters to support Market Sales teams in scaling field trainings

Requirements

• Bachelor’s degree in Communications, Business Management, or a related field
• 5+ years relevant work experience
• Strong personal skills, communication skills, and writing skills
• Organized with the capability to multi-task
• Knowledge of digital tools and training on digital assets
• Solid understanding of Office Suite products
• Experience in a customer support setting with direct contact with customers
• Ability to focus on small wins while keeping larger objectives in mind

Nice to have:

• Understanding of direct selling

Important Details

• Travel: minimum of 60% travel

About the Company

This role is based out of our Mumbai office.