About This Role
This role involves leading and developing training initiatives for professionals in the home cleaning services category, ensuring high-quality service delivery and a delightful customer experience. The Training Manager will develop training content and provide both technical and behavioral training to partners.
Responsibilities
- Lead all training programs for professionals offering home cleaning services in the allotted city
- Develop and refine training content, ensuring it aligns with industry standards and best practices
- Provide hands-on training and support to professional partners on standard operating procedures (SOPs) to ensure the delivery of high-quality services
- Implement strategies to improve service quality through training interventions
- Lead a team of professionals, providing guidance and support to ensure consistent training delivery across all locations
- Monitor and evaluate the effectiveness of training programs, making necessary adjustments to meet evolving business needs
- Collaborate with cross-functional teams to identify training needs and develop targeted solutions to address gaps
- Stay updated on industry trends and best practices in training and development for blue-collar workers
Requirements
- Bachelor's degree in Hospitality Management, Business Administration, or related field
- 5+ years of experience in top-tier Hotels, Facility Management, or Startups, with a focus on training and development
- Strong leadership and communication skills, with the ability to inspire and motivate teams
- Proven experience in managing teams of professionals, preferably in hotels or facilities management
- Demonstrated expertise in developing and delivering training content for blue-collar workers
- Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
- Passion for delivering exceptional customer experiences and driving continuous improvement
