Training Manager

About This Role

This role drives performance and talent development for Training Leads and Trainers within assigned programs, ensuring accuracy and timeliness of program-level metrics. It involves managing new-hire handover and nesting-framework implementation, coordinating with other teams for training scheduling, and monitoring trainer utilization and proficiency.

Responsibilities

• Drive performance and talent development for Training Leads and Trainers within assigned programs
• Ensure accuracy and timeliness of program-level metrics: Customer Satisfaction (CSAT), Quality Assurance (QA), Average Handle Time (AHT), throughput
• Manage structured new-hire handover and consistent nesting-framework implementation
• Coordinate with Operation and Workforce Management Teams for training scheduling and resource pull-outs
• Monitor trainer utilization rate and proficiency scores

Requirements

• Bachelor's Degree preferred
• Minimum 8 years of working experience in the related field is required
• Proven leadership experience managing multi-disciplinary or global teams
• Client-facing experience, track record of rolling out internal and external training programs
• Solid knowledge of adult-learning principles and QA methodologies
• Strong data literacy; translate quality metrics into actionable training-needs assessment
• Thrive in fast-paced, customer-centric environment
• Excellent facilitation, communication and project-management skills; identify and resolve performance gaps proactively
• Fluent in written and spoken English

About the Company

Temu is a rapidly growing company.