Training Manager

About This Role

The Training Manager is responsible for developing, enhancing, and overseeing all training programs to ensure alignment with Inter-Con's operational, safety, and compliance standards. This role ensures all personnel are properly trained, assessed, and prepared to meet the evolving needs of high-stakes security environments. The Training Manager will act as a strategic partner to both internal leadership and the client, driving continuous improvement and operational excellence.

Responsibilities

• Build and maintain a comprehensive training program aligned with operational, safety, and client requirements
• Create and update curricula that strengthen personnel proficiency, preparedness, and overall operational readiness
• Evaluate existing programs to identify gaps and implement best practices
• Develop advanced instructional materials using adult-learning principles and modern training methodologies
• Drive consistent improvement through data-driven assessments and feedback
• Ensure all trainers deliver lessons accurately, consistently, and in compliance with established standards
• Conduct periodic audits, evaluations, and coaching to maintain high-quality delivery
• Design, implement, and oversee the yearly training calendar
• Ensure all mandatory, recurring, and role-specific training requirements are met on schedule
• Serve as the primary point of contact between Inter-Con Security and the client on all training matters
• Maintain clear communication to ensure alignment of training programs with security objectives and operational priorities
• Track training metrics, conduct program assessments, and implement enhancements to strengthen effectiveness
• Provide strategic recommendations to improve readiness, efficiency, and overall performance

Requirements

• Experience in instructional design, training program development, and adult-learning methodologies
• Ability to design engaging training for diverse audiences, including blended learning and e-learning platforms
• Previous leadership experience in fast-paced, high-stakes, or critical-infrastructure environments
• Demonstrated ability to operate with professionalism, urgency, and adaptability
• Strong experience partnering with executives and stakeholders on operational and strategic security matters
• CPR Certification (required or ability to obtain)
• Firearms, Access Control, and Use of Force certifications as applicable
• Strong leadership, accountability, and team-development capabilities
• Ability to implement structured training programs and monitor compliance
• Strategic thinker with strong operational awareness