About This Role
This role involves leading the learning and development function within the HR team, ensuring high standards in talent management and fostering a culture of growth. The Training Manager will develop and implement strategies to maximize team learning experiences and support organizational growth, working proactively with stakeholders to deliver positive employee experiences.
Responsibilities
- Ensure the smooth running of Talent, managing and delivering all areas of responsibility for Learning & Development to the highest levels, ensuring both property and company standards are attained and adhered to
- Work proactively with all key stakeholders and HR business partners to maximize the team learning & development experience, delivering a positive and responsive approach to enquiries and training/coaching to problem resolution
- Develop and implement strategies where key L&D metrics are identified, communicated and delivered, where reports and tracking tools are reviewed and acted upon to ensure that strategies and initiatives are attained or exceeded
- Work with key stakeholders, effectively managing and reviewing the training life cycle of the team, fostering a culture of growth, development and performance whilst reflecting and promoting the company culture and values
- Own the L&D budget and training plan, where together with the management team, ensure development plans and training are aligned with guest service, revenue, operational and business objectives, where the team maximizes their potential and prepares them for future opportunities within the company
- Build and maintain effective working relationships with all key stakeholders and business partners both internal and external ensuring that all communications and L&D activities are undertaken and delivered in a timely manner
- Review and scrutinize employee development, training and succession plans, providing recommendations that will enhance performance and provide added value to the individual and the company
- Ensure adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
- Coordinate and secure Industrial Training Fund (ITF) approval for all organizational training plans and development programmes to ensure compliance and eligibility for training rebates and statutory requirements
Requirements
- Proven experience in HR with excellent problem-solving capabilities
- Excellent managerial skills with a hands-on approach and lead-by-example work style
- Commitment to exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions, offering advice and recommendations
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy
