About This Role
This role involves developing and implementing the annual Training & Development Plan in alignment with Marrybrown's business and operational goals. The Training Manager will design and deliver programs for various employee levels, from restaurant crew to HQ management, and monitor their effectiveness to ensure performance improvement.
Responsibilities
- Develop and implement the annual Training & Development Plan aligned with Marrybrown's business and operational objectives
- Identify training needs through Training Needs Analysis (TNA), performance reviews, operational feedback, and business requirements
- Design and deliver training programs for restaurant crew, supervisors, managers, HQ employees, and management teams
- Develop and maintain training materials, SOPs, manuals, e-learning content, assessments, and competency-based learning programs
- Work closely with Operations, HR, QA, and other departments to ensure training programs support business and operational requirements
- Monitor and evaluate training effectiveness through assessments, feedback, competency checks, and post-training performance
- Establish and maintain training standards and competency frameworks for different positions
- Develop trainers and support the Train-the-Trainer (TTT) program to strengthen the internal trainer pool
- Manage and monitor training records, attendance, certification, and training hours through the company's HR/L&D systems
- Support the development of career pathways, leadership development, management development, and succession planning initiatives
Requirements
- Bachelor's Degree in Human Resource Management, Business Administration, Education, Training & Development, or a related field
- Minimum 5 years of relevant experience in Training & Development, HR, or F&B operations
- Strong knowledge of training needs analysis, instructional design, competency development, and training evaluation
- Experience in designing and delivering training programs for different employee levels
- Strong presentation, facilitation, communication, and interpersonal skills
- Good leadership and stakeholder management skills with the ability to work with both HQ and outlet teams
- Strong project management and organisational skills
- Proficient in Microsoft Office and familiar with LMS, e-learning platforms, or HR systems
- Good command of English and Bahasa Malaysia, both written and spoken
Nice to have:
- Experience in the F&B, retail, hospitality, or Fast-Food industry will be an added advantage
