About This Role
This role focuses on leading overall driver training strategies and service quality process improvements. It involves managing the Driver Training Team, ensuring alignment with business goals, driving training effectiveness, and supporting driver development initiatives. You will also identify key driver training needs, design driver learning solutions, and evaluate outcomes for continuous improvement.
Responsibilities
- Design, localize, and update comprehensive training programs tailored specifically for drivers and riders on the platform in the Philippines
- Translate complex operational procedures, compliance standards, and platform updates into highly engaging, easy-to-digest learning modules
- Establish multi-modal training frameworks (e.g., localized classroom sessions, hands-on practical simulations, and digital micro-learning) optimized for rapid scaling
- Direct, mentor, and evaluate Training Specialists, ensuring high-quality training delivery and balanced workload distribution across all programs and projects
- Manage the end-to-end project lifecycle for training rollouts, including new depot launches, platform feature updates, and strategic operational changes
- Coordinate trainer deployment schedules and facility utilization to maximize training throughput without compromising learning quality
- Define, track, and analyze key performance indicators (KPIs) linking training completion to real-world operational performance (e.g., driver performance, customer service ratings, acceptance rates)
- Build and maintain clear data visualizations and training dashboards to track training pipelines, pass rates, and compliance across various operator segments
- Provide structured weekly and monthly training performance reports to the Head of Driver Training and Engagement, offering data-driven insights to continually refine the approach
Requirements
- Bachelor's degree in Business, Operations Management, Communications or related field
- At least 2 years of experience in a managerial role, leading and managing people or similar leadership positions
- Strong leadership, communication, stakeholder management, and problem-solving skills
- Experience monitoring KPIs and preparing operational reports
- Comfortable analyzing data (retention, sentiments, service quality) to design and execute strategic actions
- Excellent communication and interpersonal skills; fluent in both Filipino and English (written and verbal)
- Knowledgeable about the transport, automotive, deliveries, and mobility industry
- Proficient in Microsoft/Google productivity tools (Sheets, Docs, Slides); comfortable preparing flowcharts, schedules, and action plans
- Ability to lead a team in multi-tasking, prioritization, and meeting timelines on deliverables