About This Role
This Training Manager role supervises and supports the design, implementation, and data-driven reporting of all partner and platform training activities across the Philippines market. The position focuses on elevating the performance, service quality, and operational readiness of Taxi Drivers, Partners, and Platform Operators.
Responsibilities
- Design, localize, and update comprehensive training programs tailored for Taxi Partners and Platform Operators in the Philippines
- Translate complex operational procedures, compliance standards, and platform updates into engaging, easy-to-digest learning modules
- Establish multi-modal training frameworks (e.g., localized classroom sessions, hands-on practical simulations, and digital micro-learning) optimized for rapid scaling
- Direct, mentor, and evaluate Training Specialists, ensuring high-quality training delivery and balanced workload distribution across regional hubs
- Manage the end-to-end project lifecycle for training rollouts, including new depot launches, platform feature updates, and strategic operational changes
- Coordinate trainer deployment schedules and facility utilization to maximize training throughput without compromising learning quality
- Define, track, and analyze key performance indicators (KPIs) linking training completion to real-world operational performance (e.g., driver performance, customer service ratings, acceptance rates)
- Build and maintain clear data visualizations and training dashboards to track training pipelines, pass rates, and compliance across various operator segments
- Provide structured weekly and monthly training performance reports to the Head of Training and Culture Development, offering data-driven insights to continually refine the approach
Requirements
- Solid, proven experience navigating the specific operational workflows, tools, and challenges unique to Green GSM Taxi operations
- Demonstrated ability to manage complex training schedules, regional deployments, and cross-functional operational projects from inception to completion
- Strong proficiency in handling operational datasets, identifying trends, and translating raw data into visual dashboards (e.g., using Excel, Power BI, Tableau, or internal data tools)
- Exceptional verbal and written communication skills, with the ability to confidently align with both field-level operators and corporate leadership
Nice to have:
- Experience supervising, coaching, or leading training specialists or operational teams
Benefits
- Company events
- Opportunities for promotion
Important Details
- Relocation: planning to relocate to Pasay before starting work (preferred)
