This Training Manager role is responsible for developing, implementing, and evaluating training and development programs that enhance employees' knowledge, skills, productivity, and overall performance. The position ensures that employees across various functions receive appropriate training to meet company standards, improve customer experience, and achieve business objectives. It involves establishing a structured learning and development system, including onboarding, product knowledge, sales effectiveness, customer service, leadership development, technical training, and performance improvement programs.
Responsibilities
Develop and implement the company’s annual training and development plan aligned with business objectives
Conduct Training Needs Analysis (TNA) to identify competency gaps across departments and store locations
Establish training calendars, learning objectives, training materials, and evaluation standards
Recommend training priorities based on employee performance, operational requirements, and business expansion
Develop and facilitate onboarding programs for new hires
Ensure employees understand company policies, procedures, workplace standards, and organizational culture
Coordinate with Recruitment, HR, Operations, and department heads to ensure timely completion of required training
Develop training programs covering INGCO power tools, hand tools, equipment, accessories, and other product categories
Train sales associates and sales promoters on product features, benefits, specifications, applications, and proper product recommendations
Strengthen selling techniques, customer engagement, upselling, cross-selling, and objection-handling skills
Coordinate with Product, Sales, and Technical teams to ensure training content is accurate and updated
Develop competency-based training for Cashiers, Sales Associates, Stockmen, Officers-in-Charge, Service Technicians, and Sales Admin personnel
Establish standards for customer service, cash-handling procedures, inventory management, stock replenishment, merchandising, and store operations
Conduct store visits and workplace observations to assess employee competencies and reinforce proper procedures
Provide targeted coaching and refresher training for employees with identified performance gaps
Develop training programs for Store Supervisors, Store Managers, Officers-in-Charge, and other people managers