Leading and managing all training across the IFS Group in Africa is the core of this role, including mandatory, skills-based, and outsourced training. The Training Manager will assess 7,000 employees and certify their competence across approximately 50 sites, manage training service providers, and ensure local development program objectives and strategic development targets are met. This role also involves managing internship and learnership programs in various countries, ensuring compliance with local legislation.
Responsibilities
Develop and implement the Group training strategy and annual training plans, aligned to business requirements and the People Performance strategy
Translate local development program objectives that relate to training into measurable country and site training plans
Develop, implement and maintain training, assessment and certification policies, procedures and guidelines in line with best practice
Prepare and manage the Group training budget, ensuring cost-effective allocation of resources across countries and sites
Monitor developments in learning and development best practice and recommend improvements to training processes, systems and methodologies
Act as the key liaison for training with operational management, country HR teams and the People Performance Manager
Oversee the planning, scheduling and delivery of all mandatory, skills-based and outsourced training across the Group
Ensure that all mandatory and statutory training (including health and safety, induction and client-specific requirements) is completed and kept current
Establish and maintain role-based competency frameworks and assessment standards for all positions
Manage the assessment, moderation and certification of employee competence, and ensure that a current record of competence is maintained for every employee
Identify skills gaps through training needs analyses, performance data and line manager input, and implement interventions to close them
Evaluate the effectiveness and impact of training on performance and behaviour, and recommend changes where required
Ensure that training material is relevant, current and of a consistently high standard
Identify, evaluate and appoint accredited training service providers in line with Group procurement policies
Negotiate and manage service level agreements, scope of work and costs with service providers
Monitor service provider performance, quality of delivery and accreditation status, and take corrective action where standards are not met
Verify service provider invoices against training delivered and approved budgets
Plan, implement and manage internship and learnership programs in each country in which the Group operates
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Ensure that all programs comply with local skills development, employment and sector education and training legislation and regulations
Manage the recruitment, placement, mentorship, progress monitoring and completion of interns and learners
Liaise with the relevant government bodies, sector education and training authorities (or equivalent) and accredited institutions, and manage the associated registrations, submissions, grants and incentives
Track and report on the absorption of interns and learners into permanent positions
Compile and present monthly training reports to the People Performance Manager and management, covering training activity, competence certification, compliance status, spend and progress against targets
Track and drive the achievement of strategic development targets related to training, escalate risks and recommend corrective action where targets are at risk
Prepare and submit statutory training reports and plans as required by local legislation (e.g. Workplace Skills Plans and Annual Training Reports in South Africa)
Ensure that training documentation and records are accurate, auditable and maintained on the training management system
Participate in internal, external and ISO audits and ensure that audit findings related to training are actioned
Lead, develop and manage the performance of the training team and site training coordinators across the Group
Take ownership and accountability for deliverables and demonstrate effective planning, prioritising and self-development
Inform relevant parties in the event of risks to deadlines or targets and provide appropriate resolution
Build effective working relationships with stakeholders at all levels and across all countries of operation
Promote a culture of continuous learning and model the IFS values
Requirements
Relevant degree in Human Resources, Education, Organisational Development or a related field
8 years’ experience in training and skills development, of which at least 3 years at a management level
Proven experience in managing internship and learnership programs and training service providers
Nice to have:
Registered assessor and moderator accreditation
Experience in a multi-country environment
Important Details
Preference will be given to internal applicants and appointments that support the achievement of Employment Equity and Affirmative Action goals
