About This Role
This Training Director role is key to developing team members and leaders, ensuring they embody the company's vision, mission, and core values. The position requires a leader who can execute training plans, manage recruitment, and foster a culture of continuous improvement.
Responsibilities
- Open and close full-time availability day and night
- Embody the Operator’s Vision, Mission and Core Values
- Execute current year Talent and Training Business Plan
- Demonstrate proficiency in all FOH (Front of House) positions
- Lead by creating desired team behaviors and addressing undesirable ones
- Lead shifts with excellence, including opening and closing procedures
- Demonstrate effective peer and subordinate leadership skills, earning respect through character and values
- Hold all team members accountable to procedures and policies
- Effectively interview and screen applicants
- Complete the onboarding process
- Explain training folders step by step
- Manage all necessary training documents
- Complete eRestaurant Quality Assessment (eRQA) and Director Food Safety Evaluation (DFSE) when needed
- Demonstrate general proficiency and knowledge of BOH (Back of House) positions and procedures
- Oversee a team of motivated ambassadors to recruit new employees from local schools and organizations
- Develop specific criteria for interviewing and selecting potential candidates
- Efficiently manage and track all applications
- Select trainers and ensure they are certified on operational accuracy and ability to train others
- Complete paperwork for new employees
- Input new employees into the system
- Partner with the office delegator to ensure employee folders are correct, error-free, and up to date
- Conduct regular meetings with trainers
- Perform 30, 60, and 90-day evaluations of new employees
- Recertify team members as needed
- Ensure all team members are prepared for new product rollouts
- Manage the eRQA program and provide weekly trend reports to the Leadership Team
- Train and develop team members to perform and execute catering that aligns with Chick-fil-A requirements
- Manage uniforms (can be done by delegator)
- Ensure team members complete training in a timely manner, as set by the operator and training team
- Create, manage, and customize training plans for each team member
- Create a culture of continuous improvement, discouraging shortcuts
Requirements