General responsibilities:
- Open / close full-time availability day and night
- Embody the Operator’s Vision, Mission and Core Values
- Execute current year Talent & Training Business Plan
- Proficiency in all FOH positions
- Be a leader who creates the behaviors we are looking for in the team and don’t subsidize bad behaviors
- The ability to lead a shift (opening and closing) with excellence
- Demonstrate effective peer and subordinate leadership skills. Command respect because of who you are and what you stand for - not because of positional authority.
- Hold people at all levels accountable to procedures and policies
- The skills to effectively interview and screen applicants
- Have the knowledge and ability to complete the onboarding process • Be able to walk through and explain the training folders step by step
- Manage all training documents as necessary
- The ability and knowledge to complete eRestaurant Quality Assessment (eRQA)/Director Food Safety Evaluation (DFSE) when needed
- General proficiency and knowledge of BOH positions and procedures.
- Oversee a team of highly motivated ambassadors to recruit new employees from local schools and organizations.
- Develop specific criteria for interviewing and selecting potential candidates.
- Efficiently manage and track all applications.
- Select trainers and ensure they are certified on operational accuracy and have the ability to train others. Be able to fill out paperwork for new employees.
- Be able to input new employees into the system.
- Partner with office delegator to ensure employee’s folders are correct with no errors and up to date.
- Conduct regular meetings with trainers.
- Do 30, 60 & 90 day evaluations of new employees.
- Recertifying team members as needed.
- Make sure all team members in the event of a new product rollout.
- Manage the eRQA program and provide weekly trend reports to the Leadership Team.
- Train and develop team members to perform and execute catering that aligns with Chick-fil-A requirements.
- Uniform management. (Can be done by delegator.)
- Make sure they complete training in a timely manner. To be set by operator and training team.
- Create, manage, and customize training plans for each team member.
- Create a culture of continuous improvement (no shortcuts).
REQUIREMENTS
- Mission of the Director of People – The mission of the director of people is to oversee the training and development of team members and leaders at League City Towne Center. Competencies for Director of People: •Teacher •Patient •People –oriented, passion for developing people. •Team player •Detail oriented and organized. •Analytical Thinker. •Flexible schedule.