Traffic Controller

About This Role

Planning and coordinating the transport requirements of customers is the core of this role for transport operations staff. The job involves managing driver movements, ensuring compliance with regulations, and resolving disruptions to maintain smooth operations.

Responsibilities

• Answer phone calls from customers for their transport requirements
• Plan and coordinate driver movements
• Ensure that all operations are carried out in accordance with Singapore Transport Regulations
• Liaise and negotiate with different stakeholders including customers, LTA, and various transport operators
• Minimize disruption and resolve any unscheduled delays, making decisions in difficult situations
• Meet customers to deal with complaints and areas of concern
• Use IT systems, including GPS and Order Management Systems, to manage driver and order movements
• Monitor vehicle insurance, road tax, and servicing dates
• Perform administrative tasks in addition to daily tasks

Requirements

• Able to converse in English and Chinese
• Organized and meticulous
• Ability to multitask
• Proficient in Microsoft Excel, Word, and Outlook
• Good understanding of the roads in Singapore

Nice to have:

• Ability to speak Malay