About This Role
This role involves consistently managing customer requirements and ensuring vehicle compliance, alongside sorting administrative tasks and collaborating with various departments. The ideal candidate will be highly organised with excellent communication skills, assisting the manager in the day-to-day running of the department during afternoons.
Responsibilities
- Assist the manager in the day-to-day activities and running of the department on afternoons
- Be responsible for the day-to-day running and the team of drivers
- Ensure vehicles and trailers are presented on time for maintenance and servicing
- Log damages and defects along with actioning the defects
- Support the head of compliance, always keeping staff, vehicles, and trailers compliant
- Perform vehicle gatehouse checks and audit the process of vehicles
- Book agency drivers with various agencies
- Provide day-to-day customer service
- Ensure customers are kept up to date when issues arise
- Track transport through Webfleet
- Complete invoicing in a timely manner
- Cover for holidays
- Update individual training matrix with the line manager
- Ensure internal and external KPIs are updated weekly
- Log issues on the system
- Manage third-party suppliers on a day-to-day basis
- Manage fuel cards and AdBlue drawdowns
- Support departmental projects and company-wide projects
Requirements
- Experience in customer service skills
- Educated to a high standard
- Highly organised
- A proactive person with an eye for detail
- Ability to multitask whilst at the same time ensuring tasks are completed in a timely manner
- Excellent communication skills
- Ability to work independently and within a team
- Experience in using Microsoft Excel, Word, and Outlook
- Excellent telephone manners and communication skills via email
Nice to have:
- Class one driving licence
Important Details
- Schedule: Weekend cover will be required at times, also on call at weekends