Traffic Controller

About This Role

This role directs the flow of vehicles in and out of the casino, ensuring smooth operations for both valet and self-parking areas. It suits an individual who can provide exceptional customer service in a fast-paced environment.

Responsibilities

• Direct incoming and outgoing vehicles to and from the valet and self-parking areas
• Maintain a current understanding of all policy and guidelines regarding information security, including the Seneca Gaming Corporation Acceptable Use Policy
• Understand and comply with all information security policies and procedures at all times
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times
• Maintain a professional work environment with supervisors, managers, and staff
• Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies
• Complete all required SGC Training programs within nine (9) months from commencement of employment
• Attend all necessary meetings
• Perform duties, responsibilities, requirements, and expectations pertaining to this job as they are subject to change as needed

Requirements

• Must be 18 years of age or older upon employment
• High school diploma or equivalent required
• Previous customer service experience preferred
• Must possess and maintain a valid driver
• Must be able to substantiate a safe driving record within the parameters acceptable to our liability insurance carrier
• Must possess excellent communication skills
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Must have the ability to deal effectively and interact well with the customers and employees
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must be able to stand for long periods of time
• Must be able to balance, stoop, kneel, crouch, reach, walk, push, pull, lift, talk, hear, and perform repetitive motions
• Light work, exerting up to twenty (20) pounds of force occasionally, and/or up to ten (10) pounds of force frequently, and/or a negligible amount of force constantly to move objects
• Required to have visual acuity to make general observations of facilities
• Required to have visual acuity to operate motor vehicles and/or heavy equipment, when performing other duties within the Transportation department
• Subject to extreme cold/extreme heat
• Subject to hazards (proximity to moving vehicles)
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations

Important Details

• Schedule: Hours are determined by a 24-hour schedule

About the Company

At Seneca Resorts & Casinos, the company focuses on building a culture where employees work hard, celebrate often, and enjoy their work environment.