About the role
Job Description
- Responsible for proactive shipment monitoring, carrier communication, and transportation execution support.
- Monitors loads from pickup through delivery, identifies service risks, communicates exceptions to stakeholders, expedites delayed shipments, manages transportation inboxes and visibility systems, supports order changes, and ensures timely customer and plant communication to prevent service disruptions and customer shutdowns.
- Monitor shipments and identify exceptions.
- Contact carriers regarding late pickups, delivery risks, and appointment issues.
- Escalate service failures and coordinate recovery plans.
- Maintain transportation tracking dashboards and alert systems.
- Support order changes and load updates.
- Provide status updates to plants, customer service, and transportation managers.
- Document shipment exceptions and recovery actions.
- Support hypercare and customer-critical load monitoring.
Benefits Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.
Synectics is an equal opportunity employer.
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