Tow Truck Dispatcher

About This Role

This dispatcher role involves managing incoming service requests and coordinating with tow operators to ensure timely and efficient towing services. The position requires strong communication and problem-solving skills, working as part of a team at the Kerrville yard.

Responsibilities

• Receive all initial incoming service requests and other calls
• Determine correct routing of calls
• Determine appropriate towing service needs and dispatch to tow operators
• Assist Supervisors and Dispatch Manager when necessary
• Answer all incoming calls as quickly as possible while conveying a cheerful and competent attitude to all callers
• Record call information and maintain details of each call
• Courteously update customers with call information
• Accurately enter and update calls in the management system
• Use GPS systems to monitor trucks and drivers
• Provide routing information to drivers
• Dispatch towing and road service calls to drivers in the most efficient and timely manner possible
• Communicate with customers concerning their vehicle status
• Serve as the primary link between customer and Company, always conveying a professional customer service ethic and philosophy
• Work cooperatively with all other Dispatchers, Managers, and Supervisors
• Keep communication with the drivers

Requirements

• Clear, pleasant, intelligible verbal skills
• Strong multi-tasking ability and problem-solving skills
• General computer knowledge and typing skills
• Basic math skills
• Strong work ethic and positive attitude
• Able to show up and be on time
• Able to work as a team

Important Details

• Work format: hybrid remote in Kerrville, TX