Tow Truck Dispatcher

About This Role

This dispatcher position is crucial for coordinating tow truck drivers to efficiently respond to customer needs and execute tasks. It involves handling customer inquiries, entering service requests, dispatching drivers, facilitating communication, processing payments, and maintaining accurate records.

Responsibilities

• Answer phones and effectively communicate with customers to address inquiries and service requests
• Enter all service calls and relevant information into the dispatching software system
• Dispatch tow truck drivers to specific work locations based on customer needs and predetermined job roles
• Communicate with customers and insurance companies regarding release documents, payments, and other related matters
• Receive and process credit card information as necessary for payments
• Release impounded property and vehicles in accordance with company procedures
• Maintain accurate records of all dispatch activities as required

Requirements

• Minimum of a few months to one year of relevant experience in a similar role is preferred
• Subject to background check
• Excellent verbal and written communication skills
• Strong ability in active listening to understand customer needs and concerns
• Effective coordination skills to manage multiple tasks and dispatch drivers efficiently
• Proficiency in monitoring ongoing activities and adjusting plans as needed
• Active learning mindset to quickly grasp new processes and technologies
• Solid record-keeping abilities to maintain accurate documentation
• Strong problem-solving skills to address challenges effectively
• Effective time management skills to prioritize tasks and meet deadlines

Benefits

• Dental insurance
• Health insurance
• Vision insurance

About the Company

Quantum Towing and Recovery is a leading provider of towing and roadside assistance services. The company prides itself on its commitment to customer satisfaction and maintaining a reliable fleet of vehicles to serve the community's needs.