About This Role
The Total Rewards Manager delivers comprehensive HR support and advice across all levels of the organisation, focusing on total rewards, compensation, and payroll administration. This role ensures policy compliance, fosters positive employee relationships, and drives organisational success, making it suitable for a professional with deep HR expertise and strong problem-solving skills.
Responsibilities
- Deliver comprehensive HR support by resolving inquiries, guiding end-to-end people processes, and providing practical, business-oriented advice and coaching across all levels of the organisation
- Act as a trusted advisor, adaptable, solutions-focused, and able to tailor guidance to meet diverse business needs while executing HR tasks with accuracy and efficiency
- Ensure policy compliance, foster positive employee relationships, and drive overall organisational success
- Offer consistent, high-quality HR guidance and solutions to customers regarding key people processes and policies, focusing on self-service and empowering people leaders
- Resolve non-standard queries using judgment, providing coaching and escalation when necessary
- Enhance HR systems and processes for an improved customer experience
- Provide first level advice and guidance on various HR matters, including general performance management, rewards, benefits, processes, policies, and procedures
- Drive continuous improvement of HR processes, suggesting innovative solutions to boost efficiency and effectiveness by keeping up to date on labour laws, regulations, and best practices
- Handle and coordinate HR administrative tasks, promptly directing requests to the appropriate channels, and ensuring timely processing
- Generate and uphold accurate employment documents and contracts, including coordinating with People Leaders
- Make people changes in internal systems, including terminations, band adjustments, title changes, and reporting line modifications
- Support the timely processing of new employees and changes
- Maintain accurate and confidential employee data within the HR database
- Manage the execution of payroll with appointed vendor and ensure timely processing
Requirements
- Bachelor's degree in HR or related field
- Proven experience in HR operations or related roles
- Well-versed in Total Rewards and Compensation principles, including payroll administration and compliance with Vietnam's employment laws and statutory requirements
- Strong advisory, consultancy, and problem-solving skills
- Previous Payroll knowledge and experience is a must
- Comfortable in resolving complex issues
- Knowledge of HR policies and the ability to work independently
