About This Role
This managerial role focuses on the total rewards processes, acting as the primary point of contact and owner for compensation and benefits administration. It involves leading process design, training, and localization efforts, ensuring fair employee compensation and well-being through effective benefits and salary management.
Responsibilities
- Act as the point of contact and owner of respective processes
- Drive activities and deliverables for process areas alongside Process Matter Expert (PME) teams
- Design processes for performing salary adjustments, providing bonuses/incentives, maintaining salary and job tables, and managing employee stock purchase plans
- Lead training and service rehearsal activities for process areas
- Train BPO process SMEs
- Help transition management teams plan, coordinate, and monitor successful execution of training and Service Rehearsal Testing (SRT)
- Monitor training and service rehearsal results and progress, and help the transition team resolve issues and gaps
- Provide end-to-end process expertise input to the process team's global design preparation
- Drive and compile leading practices and process design considerations incorporating build-to-operate efficiency design principles
- Provide input into technology enablement (Workday) and assist in identifying automation opportunities and addressing process administration gaps
- Provide input on service delivery components needed for policy harmonization
- Participate in global design authority discussions and provide input to any service delivery components
- Work with PMEs to document process narratives and localization requirements needed for SOP creation
- Compile localization practices to help with localization preparation
- Participate in localization sessions and provide leading practice input in administering local processes
- Provide input and compile end-to-end process scenarios
- Participate in testing end-to-end processes to get familiarization with various system and process scenarios for SOP creation
- Lead the SOP build for each process area
- Manage the Process Matter Experts in building out SOP
- Work with client counterparts to review and validate completeness of SOP content
- Work with Global Process Owners (GPOs) to execute process cutover activities
- Participate in ongoing continuous process improvement analyses and monitoring of process-specific KPIs
- Provide inputs to the creation of a Global Quality Framework with quantified measurement criteria in alignment with client/contractual needs
- Work with Service Delivery Leads and help them address key/critical escalations
