Title and Registration Specialist I

Dealership
L0650 Northwest Finance Center

Accounting Processing Centers (APC) | Title and Registration Specialist I
Missoula Toyota is powered by Lithia! Lithia & Driveway (LAD) is a Fortune 500 company and one of the largest automotive retailers in North America, with nearly 450 dealerships across the U.S., Canada, and the U.K. Our Dealership Accounting teams are essential partners in our success, ensuring accuracy, consistency, and compliance across all financial operations. With a strong focus on collaboration, growth, and continuous improvement, we offer the tools and support you need to build a rewarding accounting career. Join us and be part of a team where your impact truly drives our goal of Auto Done Easy!

The Title and Registration (T&R) Specialist I is an individual contributor who is responsible for coordinating customer vehicle purchases for any LAD business channel ensuring all purchase and DMV paperwork is accurate and processed timely for either the purchase or sale of vehicles.

The T&R Specialist I generally will report to either a Title and Registration Supervisor or Accounting Supervisor.

Logistics

• Location: Missoula, MT Toyota
• Monday - Friday in-office role
• Hours 8 am - 5 pm

What You'll Do

• Print, review, and analyze inbound purchase of a vehicle's consumer title and registration documents and verify accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the purchase of the vehicle
• Research and resolve vehicles on hand without a title that have aged beyond fifteen (15) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues
• Print, review, and analyze outbound sale of a vehicle's contract paperwork for accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the vehicle purchase
• Research and resolve sold vehicles without a title that have aged beyond thirty (30) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues
• Be comfortable working directly with customers when needed to resolve registration/title issues
• Have effective strategies to diagnose and resolve issues in a timely manner
• Answer Customer questions regarding the Purchase paperwork
• Communicate with customers through chat, phone, and CRM/email
• Follow-up with appropriate LAD personnel on any issues that need correction during purchase or sale
• Meet performance standards of accuracy, cure rates, and efficiency as established by the Company
• Additional work and tasks as needed

What You'll Bring

• Work on multiple tasks at a time
• Team player who actively communicates with team and manager for support on tasks
• Background in Customer Service in a fast-paced environment
• Flexibility, independent and able to manage time and tasks
• High school diploma or equivalent preferred

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays
• PTO: 80 hours front-loaded on day 1
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.