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Tier 1 Support Technician

Axiom

RemoteFull timeMid levelPosted today
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About the role

Position Summary

The Tier 1 IT Support Technician will primarily be responsible for preparing, deploying, and installing desktop and laptop workstations for our managed services clients. This role also provides first-level technical support, documents work performed, and escalates issues when necessary. The ideal candidate has experience working in a Managed Service Provider (MSP) environment and is comfortable using industry-standard RMM and PSA platforms.

Responsibilities

  • Configure, deploy, and install Windows desktop and laptop workstations.

  • Perform workstation replacements, upgrades, and migrations.

  • Configure Microsoft 365 accounts, Outlook, OneDrive, Teams, and related applications.

  • Join computers to Microsoft Entra ID (Azure AD) or Active Directory domains.

  • Install and configure business software and peripherals.

  • Document work performed and maintain accurate client records.

  • Utilize ConnectWise Manage.

  • Use NinjaOne (Ninja RMM).

  • Troubleshoot basic Windows, networking, and Microsoft 365 issues.

  • Provide professional onsite and remote customer support.

  • Escalate complex issues.

  • Follow SOPs.

Requirements

Required Qualifications

  • Minimum 1 year of experience working for an MSP.

  • Experience with ConnectWise Manage preferred.

  • Experience with NinjaOne (Ninja RMM) preferred.

  • Proficient with Microsoft 365.

  • Knowledge of Windows 11.

  • Familiarity with Active Directory and Microsoft Entra ID.

  • Basic networking knowledge.

  • Excellent customer service.

Benefits

Benefits

  • Health Care Plans (Medical, Dental & Vision)

  • Retirement Plan and Matching (Simple IRA)

  • Paid Time Off (Vacation, Sick, and Public Holidays)

  • Full-Remote Work from Home

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