This Territory Service Representative role is responsible for the timely pickup and delivery of customer shipments within an assigned territory, while delivering a superior customer experience and representing the Blue Dart brand with professionalism. Operating as the face of Blue Dart on the ground, the role ensures safe handling of shipments, timely collections and deliveries, accurate shipment scanning, COD collections, proof of delivery (POD) compliance and adherence to operational procedures. The Territory Service Representative works closely with the Shift In-charge and branch operations team to ensure service commitments are consistently achieved while maintaining the highest standards of safety, customer service and operational discipline.
Responsibilities
Perform timely pickup and delivery of customer shipments within the assigned route or territory
Ensure all shipments are delivered within committed service timelines
Verify shipment details before pickup and delivery
Handle shipments carefully to prevent damage or loss
Maintain delivery productivity and route efficiency
Serve as the face of Blue Dart during every customer interaction
Maintain courteous, professional and customer-centric behaviour at all times
Resolve basic customer queries during pickups and deliveries
Escalate customer concerns or operational exceptions promptly
Maintain high standards of grooming, behaviour and professionalism
Collect Cash on Delivery (COD) payments wherever applicable
Ensure accurate cash handling and timely remittance as per company procedures
Obtain Proof of Delivery (POD), customer acknowledgements and required shipment documentation
Ensure documentation accuracy and compliance with operational procedures
Report discrepancies immediately
Scan shipments accurately using handheld devices or approved digital platforms
Ensure shipment status updates are completed in real time
Follow all Standard Operating Procedures (SOPs) during pickup and delivery activities
Adhere to company policies relating to shipment handling, documentation and customer interaction
Support operational requirements during peak business periods
Follow all road safety guidelines while operating company or personal vehicles
Ensure safe handling and security of customer shipments throughout transit
Wear the prescribed company uniform and personal protective equipment wherever applicable
Report accidents, incidents or unsafe conditions immediately
Protect company assets and customer property
Maintain the assigned vehicle or personal two-wheeler in roadworthy condition
Millions of jobs, with real people getting hired every day
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New jobs added daily
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Verified job listings
1,000,000+
Tailored applications submitted
Ensure all statutory vehicle documents remain valid
Maintain cleanliness and basic upkeep of the vehicle
Report maintenance requirements promptly
Maintain high standards of personal grooming, hygiene and professional appearance
Wear the prescribed Blue Dart uniform and identity card while on duty
Demonstrate discipline, punctuality and professionalism at all times
Follow workplace rules, operational discipline and company policies
Represent the Blue Dart brand positively through behaviour, teamwork and commitment to service excellence
Work closely with Shift In-charges and branch operations teams
Support colleagues during operational contingencies
Participate in operational briefings and safety meetings
Contribute towards achieving branch productivity and service goals
Requirements
Minimum 10th Standard Pass
Fresher or up to 2 years of relevant experience in courier, logistics, distribution, retail delivery or field operations
Minimum age 18 years
Valid Two-Wheeler or Four-Wheeler Driving Licence
Must own a two-wheeler where deployment requires the employee to use a personal vehicle, in accordance with Company policy
Physically fit to perform field operations
Willingness to work across shifts, weekends and holidays based on business requirements
Nice to have:
Higher educational qualifications
Experience in pickup and delivery operations
Benefits
Great Place to Work® Certified
Competitive pay and performance-linked rewards
Structured learning, global exposure, and on-the-job coaching
Best-in-class benefits, from comprehensive medical cover (including optional parental care) to financial wellness and generous time off
A culture that celebrates diversity, innovation, and bold thinking
Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories
The pride of working with India’s most awarded logistics brand
Important Details
Travel: 75%
About the Company
Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004. Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to clients. The company is consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification.
