Territory Service Representative

About This Role

Representing the Blue Dart brand with professionalism, the Territory Service Representative is responsible for the timely pickup and delivery of customer shipments within an assigned territory. This role ensures safe handling of shipments, timely collections and deliveries, accurate shipment scanning, COD collections, proof of delivery (POD) compliance, and adherence to operational procedures.

Responsibilities

• Perform timely pickup and delivery of customer shipments within the assigned route or territory
• Ensure all shipments are delivered within committed service timelines
• Verify shipment details before pickup and delivery
• Handle shipments carefully to prevent damage or loss
• Maintain delivery productivity and route efficiency
• Serve as the face of Blue Dart during every customer interaction
• Maintain courteous, professional and customer-centric behaviour at all times
• Resolve basic customer queries during pickups and deliveries
• Escalate customer concerns or operational exceptions promptly
• Maintain high standards of grooming, behaviour and professionalism
• Collect Cash on Delivery (COD) payments wherever applicable
• Ensure accurate cash handling and timely remittance as per company procedures
• Obtain Proof of Delivery (POD), customer acknowledgements and required shipment documentation
• Ensure documentation accuracy and compliance with operational procedures
• Report discrepancies immediately
• Scan shipments accurately using handheld devices or approved digital platforms
• Ensure shipment status updates are completed in real time
• Follow all Standard Operating Procedures (SOPs) during pickup and delivery activities
• Adhere to company policies relating to shipment handling, documentation and customer interaction
• Support operational requirements during peak business periods
• Follow all road safety guidelines while operating company or personal vehicles
• Ensure safe handling and security of customer shipments throughout transit
• Wear the prescribed company uniform and personal protective equipment wherever applicable
• Report accidents, incidents or unsafe conditions immediately
• Protect company assets and customer property
• Maintain the assigned vehicle or personal two-wheeler in roadworthy condition
• Ensure all statutory vehicle documents remain valid
• Maintain cleanliness and basic upkeep of the vehicle
• Report maintenance requirements promptly
• Maintain high standards of personal grooming, hygiene and professional appearance