About This Role
This Territory Manager Market Support position focuses on developing and managing customer relationships, selling food and non-food items to achieve sales and profitability goals, and engaging customers in value-added activities. The role involves covering for other Territory Managers and is expected to transition to a Territory Manager position in approximately 9 to 12 months, supported by a comprehensive training program.
Responsibilities
- Foster customer relationships in a team-based selling model
- Manage deliveries according to the routing schedule published by the transportation department
- Troubleshoot any problems that occur during the order process (e.g., delivery mispicks, short on loads, stock-outs)
- Communicate and collect accounts receivable as necessary, working with the credit department and client
- Collect all balances due based on approved credit terms
- Leverage other resources to assist with top penetration opportunities and new account openings
- Develop new business; identify prospective customers by utilizing market intelligence databases, business directories, leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences
- Know market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided
- Drive motor vehicle to existing customers and prospects to ensure product delivery, which may include lifting/carrying up to 75lbs
Requirements
- 1+ year of sales experience preferred
- Food service industry/culinary/restaurant management/hospitality experience preferred
- Excellent oral and written communication skills and presentation abilities
- Ability to build internal and external relationships and cold call to develop new business
- Exceptional customer service and interpersonal skills
- Competitive spirit and results-driven mentality
- Problem-solving ability / Organization and negotiation skills
- Team-up mentality to collaborate with internal and external stakeholders
- Proficient computer skills; Microsoft Office products
- Experience using Customer Relationship Management tools preferred (i.e., Salesforce)
- HS Diploma or equivalent
- Valid driver’s license required & motor vehicle record must be in good standing
Important Details
- Supervision: No direct reports
- Internal Relationships: District Sales Manager, Regional Sales Manager, VP of Local Sales, Accounting/Credit Department, Merchandising and Marketing, Operations, and Customer Contact
- External Relationships: Customers, vendors, prospective customers
