Territory Manager

About This Role

The Territory Manager plays a crucial role in driving business revenue and market share by engaging with customers in assigned territories. This position is ideal for a self-directed individual who excels in outside sales and is capable of building strong relationships with clients while managing various responsibilities effectively.

Responsibilities

• Gather, design, and deploy information, advice, strategies, and actions to effectively earn business revenue and market share from customers in assigned territories and assigned customers
• Travel to meet with assigned customers and assigned conquest customers to solicit machine purchases
• Prospect for customers in assigned territory to earn business revenue and increase market share
• Meet or exceed individual targets for units, revenue, and gross profit
• Adhere to the Sales Management Process including UCC reconciliation, lost sale reporting, maintaining established planned activity rate (PAR) and managing the sales funnel
• Provide quotes with credit terms and prepare sales contracts for machine orders
• Submit accurate expense reports and adhere to company expense policies
• Meet or exceed criteria for Customer Quality Index (CQI) for assigned accounts
• Investigate and resolve customer issues in a team environment
• Process machine demos and loaners according to established company policies and procedures
• Keep customers informed as to dates, delays, etc. of each new and used machine sale delivery and follow up on all deliveries within 15 days to establish customer satisfaction
• Prepare territory plan quarterly and review with Regional Sales Manager
• Ensure no accounts are past due more than 60 days without proper action being taken and work with Finance Manager to resolve
• Actively participate, as required by management, to help settle all customer disputes within 30 days
• Work with revenue departments with sales of company products, parts and services to assigned customers
• Work in coordination with team to achieve Continuous Improvement goals and objectives
• Perform other related duties as assigned

Requirements

• Previous outside sales experience, required
• Bachelor's Degree in Business, Marketing, Communications, or related field, preferred
• Self-directed and able to work with limited supervision; capable of developing objectives, setting priorities, and implementing ideas in a timely manner
• Excellent customer satisfaction skills and the ability to build and maintain strong internal and external relationships
• Service existing customers with periodic scheduled visits, and effectively prospect potential new customers