Territory Manager

About This Role

This role involves maintaining and expanding an assigned customer base for pharmaceuticals, supplies, products, and programs within a specific territory. The Territory Manager is responsible for achieving annual sales, revenue, and gross profit goals by proactively engaging with customers and understanding their business needs.

Responsibilities

• Regularly call on mixed-practice veterinarians, agricultural retailers, and/or producers within a defined sales territory to achieve budgeted sales volume and other established goals
• Retain and further develop established customer accounts and develop new customer accounts to increase market share
• Partner with customers to understand their business needs and requirements in order to proactively recommend specific products and solutions
• Provide impeccable support: respond to customer queries, answer questions and solve problems in a timely fashion
• Identify trends in customer satisfaction
• Verify price and terms in accordance with standard procedures and customer profitability profiles
• Partner with the sales support functions in order to grow the territory
• Meet forecasted goals
• Maintain a current knowledge of the industry, consumer preferences, company products, programs, market conditions, and competition
• Gain understanding of and adhere to Accounts Receivables policies and practices
• Ensure accuracy in customer orders and territory records, document all customer interactions and potential sales opportunities, and maintain accurate financial documentation
• Utilize sales and financial reports as needed to grow the territory
• Maintain acceptable driving record
• Perform other duties as assigned

Requirements

• Associate’s Degree in Business and/or Animal Health, or equivalent combination of education and experience
• Exceptional customer service and organization skills
• Self-motivated
• Ability to analyze financial information
• Skillful negotiation and presentation abilities
• Accuracy and strong attention to detail
• Effective verbal, written, and interpersonal communication skills
• General computer proficiency including knowledge of MS Office

Nice to have:

• 3+ years of experience in animal health/agriculture or sales
• Proficiency in SAP or related ERP

Important Details

• Travel: This position requires travel in a regional area; percentage of travel varies based on the territory

Physical Demands

• Lifting or Carrying: occasional, up to 50 pounds
• Sitting or Standing: majority of work day
• Reading and sight: requires frequent review of customer information

Environmental Factors

• Operate a computer or other office devices
• Talking and hearing: position involves frequent communication with customers, inside staff, etc., and requires ability to understand and effectively exchange accurate information