About This Role
This role oversees the day-to-day operations of a trucking company, coordinating drivers, equipment, dispatch, customer requirements, and compliance. The position focuses on ensuring overall operational efficiency and suits an organized leader with strong communication skills and hands-on experience in the trucking or transportation industry.
Responsibilities
- Manage daily trucking operations, including drivers, trucks, trailers, and routes
- Coordinate closely with dispatchers, drivers, customers, and maintenance personnel
- Monitor driver schedules, deliveries, pickups, and service performance
- Ensure compliance with DOT, FMCSA, company safety policies, and applicable regulations
- Monitor driver performance, attendance, safety, and productivity
- Oversee vehicle and equipment maintenance and help minimize downtime
- Track fuel usage, mileage, maintenance expenses, and other operating costs
- Address customer service issues and resolve operational problems quickly
- Assist with recruiting, onboarding, training, and performance management of drivers
- Review logs, inspections, documentation, and other required operational records
- Help develop and enforce company policies and standard operating procedures
- Monitor KPIs and identify opportunities to improve efficiency and profitability
- Respond to emergencies, breakdowns, delays, and other issues as needed
- Maintain strong relationships with customers, vendors, drivers, and business partners
- Take the lead on the initial response to accidents and incidents at the terminal
- Make sure all accident information is collected promptly, including driver statements, photos, police reports, witness information, and equipment/vehicle details
- Report accidents and claims to the company’s insurance carrier and management in a timely manner
- Work to resolve minor claims quickly and efficiently when appropriate, including obtaining information and documentation needed to support early settlements
- Coordinate with drivers and management to ensure all required accident paperwork and post-accident procedures are completed
Requirements
- 3+ years of experience in trucking, transportation, logistics, or fleet operations
- Previous management or supervisory experience preferred
- Knowledge of DOT/FMCSA regulations and trucking industry practices
- Experience working with drivers, dispatch, fleet maintenance, and customers
- Strong organizational and problem-solving skills
- Excellent communication and leadership abilities
- Ability to work in a fast-paced environment and handle multiple priorities
