This leadership role involves the full profit and loss (P&L) and operational oversight of a station, ensuring quality service, customer satisfaction, and operational proficiency to meet growth and profitability goals. The Terminal Manager is responsible for implementing company policies, quality standards, and regulatory guidelines across operational, administrative, customer service, marketing, and sales functions, while also developing business in their dedicated region.
Responsibilities
Lead, direct, and manage all station functions to ensure that all departments and staff execute service agreements
Oversee the overall profitability and service performance of the station, with specific responsibility over customer service and operations for Domestic, International, and Local Cartage product lines
Review, revise, and approve all customer and station operational SOPs with the objective of improving quality and efficiencies, while decreasing costs
Review, revise, and approve all customer tariffs and requests for quote to ensure maximum profitability for the station while providing exceptional service
Manage station customer service and operational personnel, including mentoring staff, conducting regular performance reviews, and general personnel development
Take responsibility for recruitment, retention, and development of station customer service and operational staff
Service all existing customers, while marketing AIT’s full range of transportation services to new customers, meeting company service metric expectations
Utilize superior communication skills to motivate staff and develop effective working relationships with peers, executives, and clients
Ensure directives, rules, and procedures are communicated to all station personnel
Implement and direct a quality control program for all operational areas, constantly striving for cost efficiencies and best-in-class service
Ensure timely and accurate billing and posting of all transactions on a daily basis
Take responsibility for all relevant station profits/losses
Support positive trending and obtainment of QMS (Quality Management System) objective goals
Encourage a growth mindset within the operational and customer service staff
Perform other duties and responsibilities as business demands deem necessary
Requirements
A team player who works well with others – being respectful to teammates is a Core Value
A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
Customer service focus – building relationships with a wide variety of internal and external customers is a part of the culture
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
High School Diploma with equivalent combination of work experience may be considered
Minimum five (5) years industry experience required in a logistics environment with International and Domestic experience
Minimum three (3) years supervisory or managerial experience required
Proficient in Microsoft Office (Outlook, Excel)
Able to perform all aspects of Domestic and International Operations including: customer service, dispatch, cargo and etc.
Ability to organize and perform multiple assignments in a high-volume, fast-work environment
Ability to interact, communicate and maintain relationships with clients, vendors, customers in all levels of management
Proven ability to lead and manage the activities of a diverse workforce
Skilled problem solver with leadership qualities
Excellent communication, decision, and management skills
Nice to have:
Bachelor's Degree strongly preferred
Proven experience managing a full P&L, strongly preferred
Benefits
Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement
Up to 10 to 20 days of vacation (depending on tenure)
2 personal days
1 floating holiday
5 sick days
5 volunteer hours
6 company holidays (plus Veterans Day for Veterans) annually
About the Company
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail. With expert teammates staffing more than 150 worldwide locations in Asia, Europe, and North America, AIT’s full-service options also include customs clearance, warehouse management, and white glove services.
