About This Role
This leadership position is responsible for overseeing all operations at a company terminal, focusing on strategic business growth, customer retention, and satisfaction. The role ensures compliance with all safety regulations and manages terminal personnel, promoting a culture of continuous improvement.
Responsibilities
- Recruit, interview, hire, and train new staff
- Provide positive coaching and counseling to personnel
- Oversee the daily workflow of the terminal
- Provide constructive and timely performance evaluations
- Handle discipline and termination of employees in accordance with company policy
- Encourage involvement in the quality process toward the goal of continuous improvement
- Ensure appropriate financial management for location and meet company goals
- Prevent waste and lost time
- Schedule employees and oversee work assignments
- Handle concerns from employees and customers
- Enforce and practice all safety rules of the company and all government agencies, including but not limited to DOT and OSHA; monitor risk
- Develop environmental compliance and safety plans where required
- Maintain positive relationships with customer contacts in the immediate terminal area
- Develop knowledge of related businesses (shipping, receiving, bulk delivery) in the terminal area
- Communicate potential new customer information to the Sales department where appropriate
- Plan and manage projects
- Understand and follow established policies and procedures in emergency situations
- Monitor overtime
- Perform additional duties as required
Requirements
- Bachelor’s degree or equivalent work experience
- Proficiency with Microsoft Suite applications including Word, Outlook, and Excel
- Minimum 5 years of related experience
- Staff supervision experience
- Familiarity with DOT and OSHA regulations
- Experience managing a location of similar scope
- Prior experience as a dispatcher or driver
- Some travel to corporate office and other locations
- Willingness to work a flexible schedule
- Valid driver’s license and ability to meet company driving requirements
- Proven ability to motivate, develop, and mentor staff in order to optimize their performance
- Strong organizational and analytical skills
- Solid communication skills and attention to detail
- Ability to work effectively with all levels of the organization
- Ability to be flexible and adapt to change
