About This Role
This role oversees dock operations, ensuring all incoming and outgoing freight is processed on time and error-free, while also monitoring compliance with safety standards. It suits an experienced warehouse manager with strong leadership skills and a commitment to continuous improvement.
Responsibilities
- Display a positive attitude and provide courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and complaints
- Demonstrate knowledge and understanding of Lanter Delivery Systems' Non-Negotiables and apply the concepts daily
- Coach, motivate, and empower team members and co-workers to perform to the best of their abilities and continuously develop in their assigned tasks and duties, ensuring procedures and policies are being followed
- Coach team members as needed, praising and reinforcing positive behaviors to encourage repeat performance, as well as redirecting behaviors to stop negative performance, documenting interactions in a timely manner
- Have regular one-on-one conversations with each direct report, discussing overall performance as well as team members' goals
- Provide training and support as needed to ensure continued growth
- Assist with hiring, onboarding, training, and development of team members, ensuring they have the tools and resources needed to be successful
- Ensure carrier partners are meeting expectations by picking up and delivering freight on time and error-free according to customer specifications
- Lead and manage continuous improvement projects
- Generate daily customer reports
- Communicate with transportation companies
- Ensure effective and safe use of all warehouse equipment with training, manuals, and proper safety measures
- Maintain documentation and keep accurate records of warehouse activities
- Maintain awareness and knowledge of the condition and location of vehicles
- Audit and report inventory while recommending which items to order and restock
- Set warehouse and team goals with executive management and other team leads
- Monitor workplace performance and lead training initiatives to improve individual and team effectiveness
- Keep up to date on the latest federal and state safety regulations
- Protect company assets and confidential information in accordance with company policies and procedures, including but not limited to client, team member, and proprietary company information
Requirements
- Strong written, verbal, and listening communication skills
- Team and leadership focused
- Strong problem-solving skills
- Excellent time management skills with an ability to prioritize tasks, set goals, and delegate as needed
