About This Role
This role involves directing and coordinating terminal activities to deliver cost-effective, timely, and quality service to customers. It encompasses resolving customer complaints, hiring and training personnel, and ensuring compliance with company policies, safety regulations, and governmental guidelines. The position requires the ability to work extended hours, including nights and weekends as needed.
Responsibilities
- Provide necessary planning, organization, direction, coordination, and control of daily shipping, receiving, maintenance, and other operational activities at assigned locations
- Establish measurable quality goals for the facility and track their success or failure
- Identify operations goals and perform activities necessary to achieve stated goals and objectives to support business growth and profitability
- Recruit, train, and manage drivers, tank wash, maintenance, dispatch, clerical, and other support personnel
- Provide ongoing management support for all assigned personnel, including scheduling, labor hours evaluation, and monitoring operational costs
- Develop and implement training programs for new and existing employees
- Ensure redundancy staffing measures through cross-training
- Ensure compliance with customer requirements and standards set by upper management
- Develop and execute short and long-term operational strategies and plans
- Maintain accurate records and oversee the scheduling of daily workloads and objectives
- Ensure proper maintenance and usage of equipment
- Stay informed on labor, environmental, and safety regulations (DOT, OSHA, EEOC)
- Project a professional image through facility and equipment appearance and customer interactions
- Promote compliance with the company's Responsible Care performance goals
- Enforce company policies and minimize non-productive time
- Ensure timely submission of driver paperwork (receipts, logs, trip reports, maintenance reports, etc.)
- Control terminal expenses within budgeted guidelines to enhance profitability
- Serve as the terminal's liaison with local vendors and manage purchasing materials and supplies
- Provide dispatch, supervision, and management duties for start-up operations
- Ensure all customer requirements are met and work is performed to the standards set by upper management
- Interact professionally with colleagues, customers, and suppliers
- Support the efforts of management in meeting profit and growth objectives established in the strategic business plan
- Work independently while ensuring clear communication and coordination with other employees and the organization
- Communicate alignment and goal-setting expectations to employees or teams
