About This Role
This leadership position is accountable for effectively leading terminal operations, including the planning, execution, dispatch, and delivery of all products to customers. The Terminal Manager is responsible for all location business matters and network collaboration, focusing on key performance areas such as operational efficiency, driver management, safety, and customer satisfaction.
Responsibilities
- Manage P&L, identify and develop tactical actions for correction and implementation
- Ensure maximum driver and asset utilization with a focus on revenue per truck, load counts, and maximizing P&L
- Lead terminal performance; forecast, monitor, and execute daily performance plans
- Take corrective action to meet terminal and network goals and objectives
- Represent the terminal on initiatives, serving as the liaison for company drivers, owner-operators, and terminal associates
- Manage workflow throughout the terminal
- Coordinate maintenance for a fleet of tractors, trailers, and specialized equipment
- Analyze data, create, prepare, and distribute reports and information
- Promote and develop safe work behaviors through effective communication, implementation, and follow-up of the company’s safety programs and objectives
- Be responsible for terminal drivers' safety performance, including implementation of safety initiatives and attendance of safety classes
- Collaborate and support the sales team in managing existing, targeting, and supporting new business opportunities
- Integrate transportation services seamlessly into our customer's supply chain
- Successfully manage daily customer and client relationships at all levels, resolving customer issues and service opportunities effectively
- Collaborate with Recruiting and Safety, ensuring the hiring of quality driver associates
- Effectively onboard drivers and associates to terminal processes
- Approve all invoices for payment and oversee purchasing of supplies and office services
- Develop and mentor staff through performance evaluation and effective coaching
- Be responsible for fostering a positive culture
- Be responsible for team members completing any assigned training and ensuring that employees are competent for the tasks assigned to perform
- Abide by and provide feedback for continuous improvement of all EHSS policies, procedures, and safe work practices
- Perform additional duties as assigned
Requirements
- Bachelor’s degree or equivalent combination of education and experience in the transportation field
- 5+ years of Transportation Operations experience
- 2+ years of Fleet Management-leadership of drivers
