Managing the operations and finances of a terminal while ensuring safety and strong driver and customer relationships is at the core of this Terminal Manager position. This role suits an individual with strong leadership skills and a background in the transportation industry, ready to drive an industry-leading team forward.
Responsibilities
Collaborate with the Safety Trainer to identify, review and address safety events
Lead safety and driver meetings at the terminal
Review in-cab camera events with the Safety Trainers for potential coaching or remediation
Provide clarity on safety expectations and procedures and work with the Safety department to provide coaching, training and remediation as necessary
Final escalation point for Safety violations
Review safety reports and analytical data and address any issues or trends
Ensure the terminal has the appropriate safety supplies
Ensure all equipment meets regularity and corporate compliance
Promote a proactive safety culture within the terminal and enforce a culture of safety through actions and communications
Ensure the terminal is organized, clean and free of safety hazards
Work with Dispatch Managers to monitor high risk weather conditions and in conjunction with Area Managers evaluate if conditions allow for safe travel
Primary point of contact for responding to and creating solutions for driver complaints, concerns, and questions
Coach and mentor Drivers with an emphasis on open communication
Set measurable goals with Drivers and maintain accountability and performance manage as needed
Work with Recruiting and Sales departments to ensure proper driver levels based on revenue projections, new business, and projected turnover
Work collaboratively with the Service Centers to ensure efficient and fair dispatching of eligible Drivers based on availability
Support driver retention, engagement and satisfaction and working with Human Resources on corresponding initiatives
Understand and uphold Independent Contractors' contracts and understand and apply local collective bargaining agreements, where applicable
Work collaboratively across the Company to understand company policies & procedures and ensure compliance
Assist with the onboarding of new Drivers, their associated paperwork and any necessary follow-ups
Monitor and control asset utilization
Determine driver utilization expectations, parameters and controls and communicate them to services centres so that issues and/or trends are identified and appropriate levels are determined for profitability
Perform fleet planning projections and ensure the terminal has the correct amount of assets to properly handle business opportunities
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Work in conjunction with service centres to identify equipment due for scheduled maintenance or equipment requiring repair and coordinate the servicing of equipment with shop personnel
Work to ensure equipment is scheduled with shop and washrack to expediate fleet readiness and fleet planning
Ensure all tags, license, stickers and permits are up to date on all equipment
Accountable for all customer issues
Initiate engagement with local customers and respond to questions or concerns either through direct response or obtaining information from the relevant department and responding accordingly
Perform customer visits as requested or as necessary
Grow local customer base
Provide input on industry and local market trends to maintain competitive driver compensation
Support Area Manager in the development of the budget for the terminal
Responsible for the financial performance of the terminal in relation to the budget to ensure profitability goals are being met or exceeded
Review and respond accordingly to key performance indicators and profitability metrics to ensure profitability goals are being met or exceeded on a consistent basis
Perform customer profitability review and review findings with the Area Manager
Review terminal costs and issue Purchase Orders
Set expectations and standards for all cost control metrics associated with the terminal
Requirements
5-7 years of related experience and/or training
Mandatory High School Diploma
Strong knowledge of the transportation industry is an asset
Strong communicator with excellent interpersonal and coaching skills
Self-motivated and able to work productively with minimal supervision
High moral integrity
Strong analytical ability with good judgement
Proactive and decisive when making decisions
Experience with computers, good keyboarding skills, and familiarity with Microsoft Windows and Office Suite
Nice to have:
Minimum 2 years of management experience
Experience working with a variety of transportation systems and software
Experience in bulk and/or hazardous commodities
Bachelor’s degree
Benefits
Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
Paid vacation, floating holidays, sick time, and company holidays
Paid time off for volunteer activities to help give back to our communities
Tuition Reimbursement Program to achieve your educational goals
Continuous learning and career development
About the Company
Trimac is a transportation company with an 80-year legacy of safely delivering products across North America.
Trimac Transportation provides bulk trucking transportation services, as well as related distribution and management services, throughout North America.
