About This Role
This role is responsible for ensuring the daily functions of a service center are carried out effectively and safely, meeting all schedules, key performance indicators, and profitability targets. The Manager will lead, develop, and motivate personnel, provide forecasting and budgeting, perform daily audits, support various staff, and act as a liaison with other sites and corporate functions.
Responsibilities
- Maintain DOT regulatory and company Safety Policy compliance
- Manage, develop, and communicate KPIs relative to the Terminal Manager's scope of responsibilities to upper management
- Develop, maintain, and exceed fiduciary budgets
- Evaluate processes and procedures, make necessary recommendations for changes, and enforce their compliance
- Resolve customer concerns and disputes in a timely manner
- Provide direction, guidance, and counseling to drivers, fleet managers, shop supervisors, technicians, and customer service representatives
- Work across departments to provide continuous improvement plans related to enhancing the company's profitability by:
- Ensuring profitability of the service center by analyzing and controlling costs
- Reviewing and making changes as needed to maintain the most efficient staffing of company units to achieve the highest utilization possible
- Submitting various financial and operational reports and action plans as required
- Working with and supporting the vice president of sales and the business development managers to grow profitable business
- Assisting business development managers in the identification, acquisition, and retention of customers
- Developing and growing business relations with customers
- Preparing and implementing action plans to ensure planned productivity and service goals are achieved
- Overseeing work schedules for all personnel and maximizing available work hours
- Preparing and managing safety, security, and loss prevention procedures in accordance with Company, OSHA, and DOT guidelines
- Being responsible for the clean and safe working condition of the facility and equipment
- Interpreting, implementing, and enforcing Company SOPs, policies, and procedures
- Carry out other duties as assigned by the VP of Operations or COO as required
Requirements
- High School Education or equivalent
- Minimum of seven years of managerial experience in the transportation industry
- Ability to manage operating procedures, regulatory requirements, and customer relations
- Ability to communicate in a clear and precise manner in written and oral communications with all levels and in various settings
- Ability to provide clear direction for the team while communicating and enforcing policies and procedures
