About This Role
The Terminal Manager oversees daily terminal operations, ensuring safe, efficient, and cost-effective operations while maintaining exceptional customer service standards and supporting operational growth. This role requires a strong background in the hauling transportation industry, with proven experience managing dispatch operations, drivers, fleet coordination, customer relationships, and terminal performance.
Responsibilities
- Oversee and manage all daily terminal, dispatch, claims and fleet operations for the car hauling division
- Coordinate driver scheduling, routing, and dispatch operations to ensure efficient and on-time deliveries
- Lead, train, and support drivers, dispatch staff, and office personnel to maintain smooth day-to-day operations
- Ensure compliance with transportation regulations, safety standards, OEM requirements, and company policies
- Maintain daily communication with OEMs, dealerships, customers, drivers, and head office regarding operations and staffing updates
- Complete daily operational reporting, inventory reconciliation, data entry, and OEM system updates accurately and on time
- Manage hiring and onboarding of drivers and Owner Operators, including interviews, drug testing, road tests, contracts, and related documentation
- Approve timesheets, monitor attendance, track absences, and assist with staffing coverage during vacations or shortages
- Work closely with the Fleet Maintenance to monitor equipment, maintenance scheduling, and fleet availability
- Monitor office supplies, terminal organization, and office equipment including phones, internet, and photocopiers
- Provide strong customer service while resolving operational issues, delivery concerns, and driver support matters promptly and professionally
- Maintain accurate records, reports, and confidential information while supporting overall terminal efficiency and operational performance
- Participate in operational meetings, training initiatives, and continuous improvement efforts
- Perform other duties and operational responsibilities as assigned by management
Requirements
- Minimum 3–5 years of management experience within the car hauling transportation industry
- Previous experience managing dispatch and terminal operations is mandatory
- Strong knowledge of transportation logistics, fleet operations, and industry regulations
- Proven leadership skills with the ability to motivate and manage teams effectively
- Excellent problem-solving, organizational, and multitasking abilities
- Strong communication and customer service skills
- Ability to work efficiently in a fast-paced environment and manage multiple priorities